TERMS &
CONDITIONS
LEGAL FRAMEWORK FOR SERVICE USAGE
EFFECTIVE: JANUARY 15, 2025
NAVIGATION INDEX
01. ACCEPTANCE
DEFINITION: ACCEPTANCE
By accessing, browsing, or using any KnowShanghai.com services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement between you and KnowShanghai.com regarding your use of our website, services, and any related applications or platforms. Your acceptance of these terms is demonstrated through any of the following actions: creating an account, making a booking, subscribing to our services, or simply browsing our website.
LEGAL CAPACITY REQUIREMENT
You must be at least 18 years of age or have reached the age of majority in your jurisdiction to enter into this agreement. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to be bound by these terms.
We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the revised terms. We recommend reviewing these terms periodically to stay informed of any updates.
REJECTION CONSEQUENCES
If you do not agree to these Terms and Conditions, you must immediately discontinue use of all KnowShanghai.com services and refrain from accessing our website or platforms.
02. SERVICES
TOUR SERVICES
Shanghai Tour Packages, Influencer Travel Guide, Global Tour Connect
PREMIUM SERVICES
VIP Concierge, Elite Transport, Belle Escape, Nightlife Kings
KnowShanghai.com provides comprehensive travel, tourism, and business services specifically focused on Shanghai and surrounding regions. Our service portfolio encompasses eight distinct categories designed to meet diverse client needs ranging from individual tourism to corporate business solutions.
SERVICE AVAILABILITY
Services are subject to availability, seasonal variations, and operational capacity. We reserve the right to modify, suspend, or discontinue any service without prior notice. Service descriptions, pricing, and availability are updated regularly but may not reflect real-time changes.
All services are delivered according to our established quality standards and professional protocols. While we strive to exceed expectations, service delivery may be affected by factors beyond our control including weather conditions, government regulations, third-party provider limitations, and force majeure events.
THIRD-PARTY PROVIDERS
Many services involve coordination with third-party providers including hotels, restaurants, transportation companies, and activity venues. While we carefully vet all partners, their performance is subject to their own terms and conditions.
03. OBLIGATIONS
PROHIBITED ACTIVITIES
Users are strictly prohibited from engaging in illegal activities, harassment, fraud, unauthorized access, data mining, reverse engineering, or any behavior that compromises service integrity or violates applicable laws.
You must comply with all applicable local, national, and international laws while using our services. This includes but is not limited to immigration regulations, customs requirements, tax obligations, and any restrictions specific to your nationality or the destinations you visit through our services.
INFORMATION ACCURACY
You are responsible for providing accurate, complete, and up-to-date information including personal details, travel documents, dietary restrictions, medical conditions, and any other information relevant to service delivery. Inaccurate information may result in service disruption or additional charges.
Clients must maintain respectful and appropriate behavior toward our staff, partners, and other clients. Disruptive, abusive, or inappropriate conduct may result in immediate service termination without refund. We reserve the right to refuse service to individuals who violate our behavioral standards.
SECURITY OBLIGATIONS
Users must maintain the confidentiality of account credentials, report unauthorized access immediately, and take reasonable precautions to protect personal information and payment details.
04. PAYMENT
CREDIT CARDS
Visa, Mastercard, Amex
DIGITAL WALLETS
PayPal, Alipay, WeChat Pay
BANK TRANSFER
Wire Transfer, SWIFT
Payment schedules vary by service type. Standard tours require 50% deposit upon booking with balance due 48 hours before service commencement. Premium services may require full payment in advance. Corporate accounts may be eligible for net-30 payment terms subject to credit approval.
CURRENCY & PRICING
All prices are quoted in USD unless otherwise specified. Exchange rates are determined at the time of payment processing. Additional fees may apply for currency conversion, international transactions, or payment processing depending on your chosen payment method.
LATE PAYMENT CONSEQUENCES
Late payments may result in service suspension, cancellation fees, and interest charges of 1.5% per month on outstanding balances. Repeated late payments may affect future booking eligibility.
05. CANCELLATION
| TIMEFRAME | REFUND AMOUNT | PENALTY |
|---|---|---|
| 30+ Days Before | 100% Refund | No Penalty |
| 15-29 Days Before | 75% Refund | 25% Penalty |
| 7-14 Days Before | 50% Refund | 50% Penalty |
| 48 Hours – 6 Days | 25% Refund | 75% Penalty |
| Less Than 48 Hours | No Refund | 100% Penalty |
FORCE MAJEURE EXCEPTIONS
Cancellations due to natural disasters, government restrictions, health emergencies, or other force majeure events may be eligible for full refund or service credit at our discretion. Documentation may be required to verify circumstances.
No-show clients forfeit all payments and are not eligible for refunds or service credits. Clients must notify us of delays or changes at least 2 hours before scheduled service commencement to avoid no-show classification.
REFUND PROCESSING
Approved refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your financial institution and payment method used.
LEGAL FRAMEWORK
06. LIABILITY
Our liability is limited to the total amount paid for services. We are not liable for indirect, consequential, or punitive damages. Clients participate in activities at their own risk.
07. IP RIGHTS
All content, trademarks, and intellectual property remain our exclusive property. Users may not reproduce, distribute, or create derivative works without written permission.
08. GOVERNING LAW
These terms are governed by Chinese law. Disputes will be resolved through arbitration in Shanghai. Users consent to jurisdiction of Shanghai courts for enforcement.