Service Policy & Payment
Transparent pricing, flexible payment options, and comprehensive service guarantees
🛡️ Secure
SSL Encrypted
⚡ Instant
Confirmation
💳 Flexible
Payment Options
🔄 Refundable
Guarantee
Service Tiers & Pricing
Essential
$99
per person
✓ Basic Shanghai city tour
✓ Professional English guide
✓ Transportation included
✓ 3 major attractions
✓ Group size: 8-12 people
✓ 6-hour duration
✓ Hotel pickup/drop-off
Most Popular
Premium
$199
per person
✓ Extended Shanghai exploration
✓ Expert bilingual guide
✓ Private vehicle transport
✓ 6 premium attractions
✓ Group size: 4-6 people
✓ 8-hour duration
✓ Luxury hotel pickup
✓ Traditional lunch included
Best Value
Elite
$399
per person
✓ VIP Shanghai experience
✓ Celebrity guide & photographer
✓ Luxury vehicle fleet
✓ Exclusive access locations
✓ Private group (1-4 people)
✓ Full day (10+ hours)
✓ 5-star hotel concierge
✓ Michelin dining experience
✓ Personal shopping assistant
Ultra Exclusive
Service Comparison
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Duration | 6 hours | 8 hours | 10+ hours |
| Group Size | 8-12 people | 4-6 people | 1-4 people |
| Attractions | 3 major sites | 6 premium sites | Exclusive access |
| Transportation | Shared vehicle | Private vehicle | Luxury fleet |
| Meals | Not included | Traditional lunch | Michelin dining |
| Photography | Basic photos | Professional shots | Celebrity photographer |
Payment Process
01
Select Service
Choose your preferred service tier and customize your Shanghai experience
02
Secure Payment
Complete payment using your preferred method with SSL encryption
03
Instant Confirmation
Receive immediate booking confirmation and detailed itinerary
Accepted Payment Methods
💳
Credit Cards
Visa, Mastercard, Amex
📱
Digital Wallets
PayPal, Alipay, WeChat
🏦
Bank Transfer
Wire, SWIFT, ACH
₿
Cryptocurrency
Bitcoin, Ethereum
Trust & Security Badges
🔒
SSL Secured
256-bit encryption protects all transactions and personal data
✓
Verified Business
Licensed and registered with Shanghai Tourism Authority
💰
Money Back
100% satisfaction guarantee or full refund within 24 hours
🕒
24/7 Support
Round-the-clock customer service and emergency assistance
🛡️
Fully Insured
Comprehensive liability and travel insurance coverage
🏆
Award Winning
TripAdvisor Certificate of Excellence 2024
Payment Security Details
🔐 PCI DSS Compliant: Payment Card Industry Data Security Standard certified
🛡️ Fraud Protection: Advanced AI-powered fraud detection and prevention
🔒 Data Encryption: End-to-end encryption for all sensitive information
🏦 Bank-Level Security: Same security standards as major financial institutions
📱 Two-Factor Authentication: Optional 2FA for enhanced account security
🔍 Regular Audits: Quarterly security assessments and penetration testing
Refund & Cancellation Policy
Cancellation Timeline
| Cancellation Period | Refund Percentage | Processing Fee | Processing Time |
|---|---|---|---|
| 30+ Days Before | 100% | Free | 1-2 business days |
| 15-29 Days Before | 75% | $25 | 3-5 business days |
| 7-14 Days Before | 50% | $50 | 5-7 business days |
| 48 Hours – 6 Days | 25% | $75 | 7-10 business days |
| Less Than 48 Hours | 0% | N/A | No refund |
Emergency Situations
Medical emergencies, natural disasters, or government travel restrictions may qualify for full refund regardless of timing. Documentation required.
Weather Conditions
Severe weather conditions that prevent safe tour operation qualify for full refund or rescheduling at no additional cost.
Service Quality Issues
If service quality doesn’t meet our standards, we offer immediate resolution, partial refund, or future service credit based on the situation.
Need Help with Payment?
📞
Phone Support
+86 150 2657 7566
24/7 Available
💬
Live Chat
Instant Response
Available on Website
🆘
Emergency Line
+86 150 2657 7566
For urgent payment issues
Ready to experience Shanghai like never before? Choose your service tier and secure your booking today.