Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal information.
Last Updated: January 15, 2025
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1. Information We Collect
Personal Information
When you use KnowShanghai.com services, we collect personal information that you voluntarily provide to us. This includes your full name, email address, phone number, passport information, travel preferences, and payment details when booking our services. We also collect information about your travel history with us, service preferences, and any special requirements or requests you may have.
For our premium services such as VIP Concierge and Elite Transport Solutions, we may collect additional information including dietary restrictions, accessibility needs, emergency contact information, and detailed travel itineraries to ensure we provide the highest level of personalized service.
Technical Information
We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, browser type and version, operating system, device information, referring website, pages visited, time spent on pages, and click patterns. This data helps us improve our website performance and user experience.
We also collect location data when you use our mobile services or when you explicitly grant location permissions. This helps us provide location-based recommendations and services, such as nearby restaurant suggestions or transportation options.
Communication Information
When you communicate with us through email, phone, WeChat, WhatsApp, or our website contact forms, we collect and store the content of these communications, including any attachments or media files you send. This helps us provide better customer service and maintain a record of our interactions for quality assurance purposes.
2. How We Use Information
Service Delivery & Operations
We use your personal information primarily to deliver the services you have requested. This includes processing bookings for our Shanghai Tour Packages, coordinating Influencer Travel Guide services, arranging VIP Concierge experiences, and managing Elite Transport Solutions. Your information helps us customize services to your preferences and ensure seamless execution of your Shanghai experience.
For our Business Sourcing Hub and Global Tour Connect services, we use your information to match you with appropriate suppliers, coordinate international travel arrangements, and facilitate business connections that align with your specific requirements and industry needs.
Communication & Customer Support
We use your contact information to communicate with you about your bookings, send service updates, provide customer support, and respond to your inquiries. This includes sending confirmation emails, itinerary updates, emergency notifications, and post-service follow-ups to ensure your satisfaction with our services.
Service Improvement & Analytics
We analyze usage patterns and feedback to continuously improve our services. This includes understanding which services are most popular, identifying areas for enhancement, and developing new offerings that better serve our clients’ needs. All analytics are conducted in aggregate form to protect individual privacy while gaining valuable insights for service optimization.
3. Information Sharing
Trusted Service Partners
We share your information with carefully vetted service partners only when necessary to deliver the services you have requested. This includes hotels, restaurants, transportation providers, tour guides, and activity venues. All partners are bound by strict confidentiality agreements and are required to protect your personal information according to our privacy standards.
For our Business Sourcing Hub services, we may share relevant business information with verified suppliers and manufacturers, but only with your explicit consent and only the information necessary to fulfill your sourcing requirements.
Legal & Regulatory Compliance
We may disclose your information when required by law, legal process, or government request. This includes compliance with Chinese regulations, international travel requirements, and cooperation with law enforcement agencies when legally obligated. We will notify you of such disclosures unless prohibited by law.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will provide notice of such transfer and ensure that the receiving party agrees to protect your information according to the same standards outlined in this privacy policy.
4. Data Security
| Security Layer | Protection Method | Implementation |
|---|---|---|
| Data Encryption | SSL/TLS 256-bit encryption | All data transmission encrypted |
| Access Control | Multi-factor authentication | Role-based access permissions |
| Data Storage | Secure cloud infrastructure | Regular security audits |
| Monitoring | 24/7 security monitoring | Automated threat detection |
| Backup & Recovery | Encrypted backup systems | Disaster recovery protocols |
Our Security Commitment
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly updated to address emerging threats and maintain the highest level of data protection. We conduct regular security assessments and employee training to ensure consistent application of our security standards.
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the compromised data and prevent further unauthorized access. We maintain comprehensive incident response procedures to minimize impact and ensure rapid resolution of any security issues.
5. Your Rights
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Access Your Data
Request a copy of all personal information we hold about you
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Correct Information
Update or correct any inaccurate personal information
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Delete Your Data
Request deletion of your personal information from our systems
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Opt-Out
Unsubscribe from marketing communications at any time
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Data Portability
Export your data in a machine-readable format
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Restrict Processing
Limit how we process your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may require verification of your identity to protect your personal information. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.
9. Contact Information
Have questions about this privacy policy or want to exercise your rights? Contact our privacy team.
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WhatsApp / WeChat
+86 150 2657 7566
⚡ We respond to all privacy inquiries within 24 hours
6. Cookies & Tracking
| Cookie Type | Purpose | Duration | Control |
|---|---|---|---|
| Essential | Website functionality & security | Session | Required |
| Analytics | Usage statistics & improvements | 2 years | Optional |
| Marketing | Personalized advertising | 1 year | Optional |
| Preferences | Remember your settings | 6 months | Optional |
| Social Media | Social sharing & integration | Varies | Optional |
Managing Your Cookie Preferences
You can control and manage cookies in several ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Please note that if you disable essential cookies, some features of our website may not function properly.
We provide a cookie consent banner when you first visit our website, allowing you to choose which types of cookies to accept. You can change your preferences at any time by accessing the cookie settings in your browser or contacting us directly.
Third-Party Tracking Technologies
We use Google Analytics, Facebook Pixel, and other third-party tracking technologies to understand how visitors interact with our website. These tools help us improve our services and provide more relevant content. Third-party tracking is subject to the privacy policies of the respective providers, and you can opt out of these services through their individual opt-out mechanisms.
7. Third-Party Services
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Payment Processors
Stripe, PayPal, Alipay, WeChat Pay for secure transactions
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Analytics Platforms
Google Analytics, Hotjar for website performance insights
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Communication Tools
WhatsApp Business, WeChat, Zendesk for customer support
Third-Party Privacy Responsibilities
When we integrate with third-party services, we carefully select providers that maintain high privacy and security standards. However, these services operate under their own privacy policies, and we encourage you to review their terms. We are not responsible for the privacy practices of third-party services, but we monitor our integrations to ensure they align with our privacy commitments.
We limit the information shared with third parties to only what is necessary for service delivery and require all partners to implement appropriate safeguards for your personal information. Regular audits ensure ongoing compliance with our privacy standards.
8. International Transfers
Cross-Border Data Protection
As an international service provider operating in Shanghai with global clients, we may transfer your personal information across borders to deliver our services effectively. All international transfers are conducted with appropriate safeguards to ensure your data remains protected according to applicable privacy laws and regulations.
We implement Standard Contractual Clauses (SCCs) and other legally recognized transfer mechanisms to ensure adequate protection when transferring data to countries that may not have equivalent privacy laws. Our cloud storage and processing partners are carefully selected based on their compliance with international privacy standards.
Regional Privacy Compliance
We comply with applicable privacy regulations in all jurisdictions where we operate, including the Personal Information Protection Law (PIPL) in China, the General Data Protection Regulation (GDPR) in the European Union, and other relevant privacy frameworks. Our privacy practices are designed to meet the highest standards across all applicable jurisdictions.
Data Localization Requirements
Where required by local laws, we maintain data storage within specific geographic regions. For Chinese residents, personal information is primarily stored within China in compliance with local data localization requirements. International transfers are conducted only when necessary for service delivery and with appropriate legal safeguards in place.
Policy Updates & Changes
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you a direct notification. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.